Shopping and products
How do I choose the right variant?
Please check the product description, measurements and variant name before ordering. If you are unsure about compatibility or sizing, email us before checkout.
Are products suitable for every pet?
Every pet is different. Please supervise your pet when introducing a new product and follow the product instructions. Product dimensions and relevant compatibility information are shown on each listing where available.
Delivery
Where do you deliver?
We deliver within Australia and to selected international destinations. Available destinations and final shipping options are shown at checkout.
Is free delivery available?
Standard delivery within Australia is free on eligible orders of AUD $100 or more. The checkout confirms the final rate for your address and order.
Will I receive tracking?
Where tracking is available, it is sent to the email address used for the order after fulfilment.
Orders and support
Which payment methods can I use?
The currently available payment methods are displayed securely at checkout.
How can I contact you?
Email admin@mochiandpaws.com. For an existing order, include your order number so we can help efficiently.