Shopping and products
How do I choose the right variant?
Please check the product description, measurements and variant name before ordering. If you are unsure about compatibility or sizing, email us before checkout.
Are products suitable for every pet?
Every pet is different. Please supervise your pet when introducing a new product and follow the product instructions. Product dimensions and relevant compatibility information are shown on each listing where available.
Delivery
Where do you deliver?
We offer free standard delivery worldwide, on every order.
Is free delivery available?
Yes. Standard delivery is free for every order, with no minimum amount, to all countries and regions available at checkout. Optional express delivery within Australia is AUD $15 when offered at checkout.
Will I receive tracking?
Where tracking is available, it is sent to the email address used for the order after fulfilment.
Orders and support
Which payment methods can I use?
The currently available payment methods are displayed securely at checkout.
How can I contact you?
Email admin@mochiandpaws.com. For an existing order, include your order number so we can help efficiently.